Operator details
Operator of kolloidales.com and contracting party for orders placed in this online shop:
Natur Total Ltd
Victory House, Arch. Makarios III Avenue 205
3030 Limassol, Cyprus
Company Registration No.: HE 445354
Tax No.: 60003086W
Represented by: Ralf Hebrock
Email: info@naturtotalshop.com
WhatsApp service: +357 97 926 407
Written messages only. Telephone and WhatsApp calls are not available.
Please write in German or English. Due to the time difference, we are not always online at the same time. We usually reply within 24 hours.
Responsible for content
Ralf Hebrock, address as above.
Editorial team and editorial services
Natur Total Ltd (Malaysia)
Level 2, Lot 19
Lazenda Commercial Centre Phase 3
87007 Labuan, Malaysia
Company Registration No.: LL12999
Editorial services for the Natur Total magazine. The website operator and contracting party for orders remains the above-mentioned Natur Total Ltd, based in Cyprus.
Liability for content and links
Content is prepared with care and reviewed regularly. General information about nutrition, health or animal care does not replace individual medical or veterinary advice. If you have symptoms or an illness, consult your doctor or veterinarian.
Our customer service assists with orders, shipping, delivery and returns. It does not provide health tips, diagnoses or treatment advice and makes no claims of healing.
The respective operators are responsible for the content of linked external websites. Statutory duties to review and act, and responsibility for our own content, remain unaffected.
Copyright
The content and works we create are subject to applicable copyright law. Use beyond what the law permits requires our prior consent. Third-party rights remain unaffected.
Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.
The former European online dispute resolution platform was discontinued on 20 July 2025.
Returns
The operator's address above is not a general returns address. Please contact our customer service before returning goods. You will receive the current returns address and a return number for identification. Your statutory rights remain unaffected; withdrawal does not require prior approval or a return number.
30-day returns · Contact customer service · Privacy policy
Last updated: 3 October 2026