Withdrawal and returns

RIGHT OF WITHDRAWAL – 30 DAYS

We voluntarily extend the withdrawal period for consumers to 30 days. Your statutory rights and any more extensive rights already granted remain unaffected.

You have the right to withdraw from this contract within thirty (30) days without giving a reason. The withdrawal period is thirty days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods or, where several goods ordered in a single order are delivered separately, take possession of the last item.

To meet the withdrawal deadline, it is sufficient to send your clear notice of withdrawal in time. Our processing or response time does not shorten this period.

To exercise your right of withdrawal, you must inform us,

Natur Total Ltd
Victory House, Arch. Makarios III Avenue 205
3030 Limassol, Cyprus
Company Registration No.: HE 445354
Tax No.: 60003086W
Represented by: Ralf Hebrock
Email: info@naturtotalshop.com
WhatsApp: +357 97 926 407 – messages only, no calls

of your decision to withdraw from this contract by a clear statement, for example by email, WhatsApp message or a letter sent by post. You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient to send the notification that you are exercising your right of withdrawal before the period expires. Returning goods without a clear notice of withdrawal does not replace that notice.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day we receive notice of your withdrawal. We will use the same payment method you used for the original transaction unless expressly agreed otherwise; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever is earlier. This does not apply if we have offered to collect the goods.

Returning goods and return numbers

You must return or hand over the goods to us or a party designated by us without undue delay and in any event no later than thirty (30) days from the day you notify us of your withdrawal. The deadline is met if you dispatch the goods before these thirty days expire. We also grant this extended return period voluntarily; our reimbursement period stated above is not extended by it.

Please request a return number by email or WhatsApp before sending goods back. Our customer service will give you the current returns address and next steps. Please do not use former returns addresses. The return number is for identification only: neither it nor our approval is a condition for validly exercising your right of withdrawal. Do not wait for our reply before sending your notice of withdrawal.

You bear the direct cost of returning the goods unless we have agreed to a free return. Your statutory rights in the event of defects remain unaffected. Existing original packaging is helpful for safe shipping, but is not a condition for statutory withdrawal.

Exceptions and early expiry

Subject to the statutory requirements, the statutory right of withdrawal does not exist or expires in particular for the following contracts:

  • The supply of sealed goods unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
  • The supply of goods that, after delivery, have become inseparably mixed with other items because of their nature.
  • The supply of sealed audio or video recordings or computer software if the seal has been removed after delivery.
  • The supply of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or which are clearly tailored to personal needs.
  • The supply of goods liable to deteriorate or expire rapidly.
  • Paid services once fully performed, where the express consent to early performance required by law and acknowledgement of the loss of the right have been given; for off-premises contracts, consent must have been provided on a durable medium.
  • Paid digital content not supplied on a tangible medium, once performance begins, if you have expressly consented to early performance, acknowledged the loss of the right and received the contract confirmation required by law.
  • The supply of newspapers, periodicals or magazines, except subscription contracts.
  • The supply of alcoholic beverages whose price was agreed when the contract was concluded but which cannot be delivered until at least 30 days later and whose current value depends on market fluctuations outside the trader's control.

These notes on statutory exceptions do not restrict our separately described voluntary 30-day returns offer if you are dissatisfied. You do not need to give a reason under that offer. Your rights in the event of defects also remain unaffected.

Model withdrawal form

You may copy and complete this text. Use of this form is voluntary.

To: Natur Total Ltd, Victory House, Arch. Makarios III Avenue 205, 3030 Limassol, Cyprus
Company Registration No.: HE 445354
Email: info@naturtotalshop.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / provision of the following service (*):

Goods / service: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if submitted on paper: ____________________
Date: ____________________

(*) Delete as appropriate.

The goods remain our property until full payment has been made.